Services
Freight operations,
handled.
We take on defined parts of your operational workload and run them inside your TMS, mailboxes and procedures. Each service below shows what we handle, how it works with your team, and what we need from you.
Operations
Day-to-day shipment administration from booking to delivery.
What we handle
- Shipment administration
- Booking follow-up
- Tracking
- Milestone management
- Customer updates
How it works with your team
Operators create and update files in your TMS, follow up bookings with carriers and agents, and record milestones as they happen. Anything outside the agreed scope goes to your team, following your escalation rules.
What we need from you
- Access to your TMS and the shared mailboxes we will work in
- Your SOPs for booking and file handling
- Escalation contacts and rules
Documentation
Shipping documents prepared, checked and followed up.
What we handle
- BL
- Shipping documents
- Document checking
- Missing information
- Document follow-up
How it works with your team
We check documents against the booking and your customer instructions, request missing information from the right party, and prepare drafts for approval where your process requires it.
What we need from you
- Document templates and customer-specific instructions
- Who approves drafts and releases on your side
- Access to the document storage you use
Customer Operations
Shipment communication with your customers, in your name.
What we handle
- Shipment status
- Customer communication
- Exception communication
- Operational inbox management
How it works with your team
We answer operational questions and send status updates from your mailboxes, using your tone and templates. Commercial questions and account decisions stay with your team.
What we need from you
- Mailbox access and signature conventions
- Customer lists, priorities and any service agreements we should follow
- Templates or examples of good updates
Exception Management
Delays, rollovers and discrepancies picked up and followed through.
What we handle
- Delays
- Rollovers
- Documentation discrepancies
- Missing information
- Operational follow-up
How it works with your team
We flag exceptions as soon as we see them, inform the parties your SOPs specify, and follow up until the issue is resolved. Decisions with cost or commercial impact are passed to you.
What we need from you
- Your exception categories and who decides on each
- Notification rules per customer
- Contacts at carriers and agents
Import / Export
Operational support across ocean and air, in both directions.
What we handle
- Ocean import
- Ocean export
- Air import
- Air export
How it works with your team
Desks can be set up per mode and direction, or combined, depending on your volumes and how your own team is organised.
What we need from you
- Which modes, directions and trade lanes are in scope
- Your typical file volume per lane
- Agent and carrier relationships we will deal with
Not sure which parts to hand over?
Tell us what your team is handling today and where the pressure is. We will suggest a scope that fits.