Available
Email intelligence
AI analysis of incoming freight emails. Detects the intent, priority and transport mode of each message.
- Quote request
- Booking
- Tracking
- Documents
The intelligence behind the operation
Operational expertise,
amplified by AI.
FreightWizard is the platform our operators use every day. It reads freight emails and documents, organises the information and suggests the next step. An operator reviews every suggestion before anything is sent or saved.
FreightWizardpowered by the FreightGuild operations team
ops@carrier.example
RE: Booking FG-OE-24830 · Paranaguá → Lisbon
Please find attached the booking confirmation. Cut-off for VGM is 14 OCT 12:00…
- Intent
- Booking
- Priority
- High
- Mode
- Ocean · FCL
- Reference
- FG-OE-24830
Suggested: confirm booking to customer
Features
What FreightWizard does today
Each feature supports an operator's work. None of them act on a shipment without a person approving it.
- Available
Suggested replies and quick actions
Drafts replies and runs quick actions on a thread. The operator edits and sends.
- Summarize thread
- Follow-ups
- Missing quote info
- Tracking replies
- Booking confirmations
- Available
Translation
Translates thread summaries and suggested replies between English, Portuguese and Dutch.
- EN
- PT
- NL
- Available
Shipment tracker
Detects shipment updates in emails, matched by reference, container or BL number, and suggests them for human approval.
- Reference
- Container
- BL
- Available
Document intelligence
Extracts freight fields from documents and flags risks for the operator to check.
- Field extraction
- Risk flags
- Available
Document comparison
Compares two documents field by field and lists every discrepancy.
- Field by field
- Discrepancies
- Available
Rate cards
Stores rate cards and suggests rates when an operator prepares a quote.
- Rate storage
- Suggested rates
- Available
Analytics and team KPIs
Shows response times and workload across the team.
- Response times
- Workload
In practice
Document comparison
Compares two documents field by field and lists every discrepancy.
| Field | Booking | Draft BL | |
|---|---|---|---|
| Shipper | Exportadora Exemplo Ltda | Exportadora Exemplo Ltda | Match |
| POL | BRPNG | BRPNG | Match |
| POD | PTLIS | PTLEI | Check |
| Containers | 2×40HC | 2×40HC | Match |
| Gross weight | 41,280 KG | 41,820 KG | Check |
2 discrepancies for operator review
Human review
Every suggestion goes through a person
FreightWizard supports operators. People make every decision.
Step 01: Detect
FreightWizard reads an email or document and finds the relevant information.
Step 02: Suggest
It proposes a reply, an update or a flag, with the source shown.
Step 03: Review
An operator checks the suggestion against the file and your SOPs.
Step 04: Approve
Only what the operator approves is sent or saved.
Operations view
One view of the desk's work
Operators and team leads see open work, flagged items and KPIs in one place.
WED 23 SEP · 09:42 UTC
Operations overview
Sample data
- Bookings
- 112
- Documentation
- 37
- Tracking
- 264
- Flagged for review
- 9
- Customer Inbox
- 21
- Avg. Reply Time
- 11 min
Suggested update
Carrier email for FG-OE-24822 mentions a new ETA: 11 OCT → 13 OCT
| File | Route | Mode | Status | ETA | |
|---|---|---|---|---|---|
| FG-OE-24817 | Santos → RotterdamBRSSZ → NLRTM | FCL | Docs approved | ETA 07 Oct | Ops A |
| FG-OE-24822 | Itajaí → HamburgBRITJ → DEHAM | FCL | Update suggested · review | ETA 11 Oct | Ops B |
| FG-OI-19304 | Antwerp → SantosBEANR → BRSSZ | LCL | Awaiting shipper VGM | ETA 14 Oct | Ops C |
| FG-AE-08851 | GRU → FRABRGRU → DEFRA | AIR | Departed | ETA 24 Sep | Ops D |
| FG-OE-24830 | Paranaguá → LisbonBRPNG → PTLIS | FCL | Booking requested | ETA 19 Oct | Ops A |
| FG-OI-19311 | Valencia → SantosESVLC → BRSSZ | FCL | Document discrepancy flagged | ETA 02 Oct | Ops C |
In development
Coming soon
These are in development and not available yet.
- Coming soon
Live container tracking
Container status followed directly, in addition to updates detected from email.
- Coming soon
Customs and port integrations
Connections to customs and port systems.
See how FreightWizard supports a desk.
FreightWizard is part of how FreightGuild runs your operations. Talk to us about the workload you want to hand over.